SERVICE TO BE PROVIDED. Provider, under the terms of this agreement, will furnish to Client the selected package of Wireless Internet Access Service agreed upon at time of installation.

TERMS OF AGREEMENT. This Agreement shall be in effect for an initial term commencing with service inception and continuing for as long as service is being provided. Client has the right to cancel service(s) at any time. AirMaxCM owns all equipment, antennas, cables, and select software and upon any termination all equipment must be returned to AirMaxCM Any unreturned equipment will be billed to the Client in the amount of $100.00 for equipment fees.

CHANGES TO SERVICE. Client may choose to change their Wireless Internet Access package/speed without violating the terms of this agreement. A change fee may be required to implement the change. A move of service will incur a minimum fee of $75.00. Early termination charges Fee None.

PAYMENT SCHEDULE. Client will have the options to be billed Monthly, for the Wireless Internet Access Service speed selected at the time of the Installation. Provider reserves the right to request payment for any and all equipment associated with the initial installation for wireless Internet access in advance.  Wireless Internet Access Service charges are due upon the day service commence. Failure to pay the following month by the day of the month when service first commence, shall give Provider the right, without liability, to temporarily disconnect Wireless Internet Access Service.

The Provider is not liable for any loss of business, loss of phone service, or any style of Internet services from a deactivated Internet account. A returned check will be considered non-payment of the account. Restoration of service will require payment of any unpaid balance to activate Services.  To restore service after a permanent disconnect, payment of the full-unpaid balance, must be made.

Returned Check Charge – A $35.00 processing fee will be charged on all returned checks.

CLIENT PROVIDED EQUIPMENT.

Any equipment not purchased from Provider is Client provided equipment. Provider is not responsible for support of Client provided equipment and Client will be liable for the expense of a service call if such equipment adversely affects Wireless Internet Access Service.

CLIENT INSTALLATION. The installation date and time will be determined by Provider and communicated to Client as early as possible. Prior to or during installation, Client and Provider will determine if Client’s computer(s) are configured appropriately for the Wireless Internet Access Service connection. If not, Client will be required to purchase or provide the appropriate hardware for the service to work.  In the event a Client installs a network utilizing the provided Wireless Internet Access Service Router, it is with the clear understanding that Provider is not responsible for any problems that may occur. Provider will not dispatch a technician to Client’s location to resolve any computer and/or network-related problems without an associated fee. Provider will not perform work on any of Client’s computers without an associated fee.

CONSEQUENTIAL DAMAGES. Provider is not responsible for any incidental or consequential damages resulting from failure of, or suspension of, Wireless Internet Access services.

SERVICE CALLS. All Service Calls to Client’s will be charge a fee of $50.00 per call the stated rates apply during regular business hours. Overtime, weekend, and holiday rates will be Charge At a Rate of $100.00 per call.

Manufacturer warrants the provided Wireless Internet Access Service hardware for a period of one (1) year. During the one (1) year manufacturer’s warranty period Provider will support the hardware for problems covered by the manufacturer’s warranty. Service calls determined to be the result of an out of warranty Wireless Internet Access Service Router will be charged to Client.

SERVICE DELIVERY. Wireless Internet Access connection speed (5Mbps to 50.0 Mbps, depending on package chosen) is measured between Client’s location and the Provider access point. Connection speeds may be lower under conditions of high Internet usage. Actual data transmission or throughput may be lower than the connection speed due to Internet congestion, server or router speeds, protocol overheads, and other factors which cannot be controlled by Provider.

DELAY. Provider will not be liable for any delay in the delivery or installation of Wireless Internet Access Service or for any damages suffered by Client by reason of such delay regardless of whether such delay is directly or indirectly caused by Provider.

EXCESSIVE USE POLICY.

As with all Internet service providers, AIRMAXCM does have an Excessive Use Policy. The vast majority of AIRMAXCM Clients use their connection in a manner that does not infringe on other AIRMAXCM Clients. An extremely small percentage of Clients use their AIRMAXCM connection excessively, or at such extreme high volumes, that they use more than their share of the overall AIRMAXCM connection. While this high volume use among our Clients is very rare (less than 1%), AIRMAXCM reserves the right to throttle the network speed of any offending Client down to a lower sustained rate. AIRMAXCM would like to stress that this is an extremely rare occurrence and that it only affects those Clients who constantly abuse their connection by maintaining extremely long periods of sustained upstream and downstream traffic that maxes out their connection. AIRMAXCM expects that almost all its Clients will remain unaffected by this as they maintain their normal Internet usage.

COMMIITMENT OF SERVICE.

AirMax Communications L.L.C continually strives to be the premier Wireless Internet Access Service Provider in Arkansas. As part of this commitment, our Network Operations Center (NOC) Engineers proactively monitor performance on our network backbone to ensure AirMax Communications L.L.C has adequate backbone bandwidth to accommodate high-speed service for our entire Client base. Finally, AirMax Communications L.L.C takes great pride in our high-speed network. We also recognize that unexpected traffic on our network and/or the Internet can at times impact our Clients reducing their throughput speeds. Many factors are involved in this potential problem and our commitment is that AirMax Communications L.L.C will do everything possible to proactively monitor, evaluate and control the factors within our direct control. In addition, we continually evaluate new technologies to ensure we evolve our network as technologies change thus allowing us to deliver state-of-the-art products to our Clients.

About.

We are a locally owned and operated company dedicated to provide the families and businesses of Hope Ar. and surrounding areas with the internet you have been waiting for. More...

Contact.

P.O. Box 786 Hope AR 71802 United States

Phone: (903) 650-8311

support@airmaxcm.com

 

Connect.