Frequently Asked Questions - Internet

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FAQs - Internet
Why my internet is not working?
  • The power cord of your POE Box may be disconnected either from the outlet or from the POE Box itself.

  • Either POE or Lan cable may be disconnected from the POE Box.

  • Lan cable may be disconnected from the Router.

  • The power cord from your Router may be disconnected either from the outlet or from the Router itself.

  • If you are connected via cable from the Router to your computer, make sure both ends of the cable are connected properly.

What is the POE Box?
  • It is the plastic rectangle black box connected to the outlet and it has two black cables or black and blue connected to POE port and Land port, it also has, depending the model, either a white or a blue light on. It also powers the antenna.

What is the POE port?

It is a port in the POE Box and it reads POE. It is where the internet signal from your antenna goes into the POE Box.

What is the Lan Port?

It is a port in the POE Box and it reads LAN. it is where the internet signal comes out of to your Router.

How can i tell if the POE Box is working?

It should have, depending the model, either a blue or a white light on, if not, make sure the power cord it is properly connected both to the outlet and to the POE Box

Where is the POE Box light?

It is on one top of the POE Box.

Where is the POE Box power cord at?

It is connected to both the outlet and the POE Box.

Where does the POE Box power cord has to be connected to?
  • to a solo outlet, make sure the outlet has power.

What is a WI-FI Router?
  • It is the device that broadcasts the WI-FI signal in your house.

  • Depending the model it has many ports to connect other devices in it.

  • It is the recipient of the internet signal coming from the LAN port of the POE Box.
How do i restart my router?
  • Unplug the power cord from the Router and wait 5 second to plug it back in.

  • The lights will turn on gradually.

  • Or there is a power button in the back of the router that you can push to power cycle the router.

About.

We are a locally owned and operated company dedicated to provide the families and businesses of Hope Ar. and surrounding areas with the internet you have been waiting for. More...

Contact.

501 N Hervey St Space # C, Hope, AR 71801 States

Phone: (903) 650-8311

support@airmaxcm.com

 

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