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  • The power cord of your POE Box may be disconnected either from the outlet or from the POE Box itself.

  • Either POE or Lan cable may be disconnected from the POE Box.

  • Lan cable may be disconnected from the Router.

  • The power cord from your Router may be disconnected either from the outlet or from the Router itself.

  • If you are connected via cable from the Router to your computer, make sure both ends of the cable are connected properly.

  • It is the plastic rectangle black box connected to the outlet and it has two black cables or black and blue connected to POE port and Land port, it also has, depending the model, either a white or a blue light on. It also powers the antenna.

It is a port in the POE Box and it reads POE. It is where the internet signal from your antenna goes into the POE Box.

It is a port in the POE Box and it reads LAN. it is where the internet signal comes out of to your Router.

It should have, depending the model, either a blue or a white light on, if not, make sure the power cord it is properly connected both to the outlet and to the POE Box

It is on one top of the POE Box.

It is connected to both the outlet and the POE Box.

  • to a solo outlet, make sure the outlet has power.

  • It is the device that broadcasts the WI-FI signal in your house.

  • Depending the model it has many ports to connect other devices in it.

  • It is the recipient of the internet signal coming from the LAN port of the POE Box.
  • Unplug the power cord from the Router and wait 5 second to plug it back in.

  • The lights will turn on gradually.

  • Or there is a power button in the back of the router that you can push to power cycle the router.
  • Depending the model, usually has power light, internet light and as many ports are in use.

  • Usually power light, internet light and as many ports are in use.

  • The power cord should be connected to an outlet. Make sure the outlet has power.

  • A cable should be connected in the WLAN port of the Router to the LAN port in the POE Box.

After the troubleshooting if the problem persists you should call support to schedule a service call appointment.

  • After the troubleshooting if the problem persists you should check if the router provided by us is still under warranty, usually 1 year. Check your Billing portal to see when you started using Airmax internet.

  • If the router is still under warranty call support to schedule a service call appointment to change it. This has no cost.

  • If the Router is no longer under warranty you should change it. You can either get one on your own or have us provide you a new one.

  • If you get a Router on your own and need assist on configuring it you may call Airmax Support to schedule a service call appointment, this has a cost.

Yes, you can change your Router at any time, that if you want a better one, if that so you must get one on your own and Airmax Support may assist you on configuring it. This has a cost. Or you can configure it on your own.

In the case that you want to replace it for a better one and need Airmax Support, yes, you will pay for that.

If you ever need assistance in your house, the technician must assess if the malfunction is under Airmax Communications responsibility, if that is not the case, the service call will have a cost.

Airmax Communications Offers Unlimited Data.

Small amounts of rain, wind,or snow shouldn't impact the connection to the towers, however in heavy storms you may expirience a drop of speeds of about 2 to 3 MB.

  • Airmax Basic Installation has a fee of $150.00 
  • Airmax Mast Installation has a fee of $350.00

Available Installations

Roof mast installation

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Side mast installation

 option02

 

45ft mast installation

 

option3

 

You can Reset your password by goin to the following link, enter your user ID And click Reset Password https://airmaxbilling.com/reset-password

Your ID is your Email addres provided at the time of installation, if you forgot please Contact live support or call the office. 

There is many reasons why your service can be suspended

Your Payment is Passdued.

Your Creditcard on file was declined or expaired.

To pay your bill please click link bellow

https://airmaxbilling.com/login

To access your account use your E-mail and password created at registration.

To reset your password click here

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About.

We are a locally owned and operated company dedicated to provide the families and businesses of Hope Ar. and surrounding areas with the internet you have been waiting for. More...

Contact.

P.O. Box 786 Hope AR 71802 United States

Phone: (903) 650-8311

support@airmaxcm.com

 

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